Managing Conflict

How will I benefit?

After the course you will be able to:

Understand the scope and common causes of conflict, and identify preventative actions
Apply different approaches to handling conflict using appropriate levels of cooperation and assertiveness
Use effective communication, influence, and persuasion to support conflict resolution
Recognise how to preserve professional relationships during and after conflict situations
Repair relationships that may have been damaged following conflict

You will find this course helpful if:

Tend to shy away from conflict
Want to learn about different strategies to effectively resolve workplace conflict situations
Would like to improve your communication skills, specifically in relation to influence and persuasion
Feel uncomfortable in either giving or receiving feedback
Lack confidence in conducting a challenging conversation
Want to feel more comfortable and confident in dealing with conflict in the workplace

Session 1: Responding to conflict
Conflict – Scope, causes of conflict and preventative action
Different approaches to handling conflict situations based on co-operation and assertiveness
The importance of communication in resolving conflict situations and how to use influence and persuasion to resolve conflict
Session 2: Preserving relationships in the face of conflict
How to repair a relationship damaged after resolving conflict
How to give and receive feedback graciously and feel confident in conducting challenging conversations