Intro to Structured Problem Solving

Summary

Our one-day experiential course is designed to give delegates an appreciation of the fundamental principles of ‘Structured Problem Solving’ and the core elements that are required to achieve sustainable improvement results.

During the course you will explore the importance of defining a problem clearly, before using data to identify the real issues behind the presented symptoms.

The course provides a foundation for a wider exploration of problem-solving techniques, for example 8D and Fault Tree Analysis and other techniques used to support Failure Mode Avoidance, for example FMEA.

Tailoring of the course is available for in-company delivery to match existing internal problem-solving methodologies.

How will I benefit?

After the course you will be able to:

  • Understand how structured problem-solving fits into day-to-day operations and continuous improvement initiatives
  • Identify and define problems accurately
  • Separate issues and symptoms
  • Use basic problem-solving tools for data gathering and root cause analysis
  • Contribute to team-based problem-solving activities
  • Understand how to control and sustain improvements that are made

Who should attend?

This course is suitable for delegates working at all levels within an organisation who wish to understand the fundamentals of Structured Problem Solving.

It is ideal for anyone who has been recruited to support an improvement initiative, whether that be at team or functional level. It also provides a strong foundation in Problem Solving for Graduates and Apprentices.

Course Outline / Key Topics

Exploring different Problem-Solving methodologies

  • The benefits of using a structured approach to problem solving

Understanding the Problem Landscape

  • What Problem are we trying to fix?
  • Identifying significant opportunities
  • The power of the Problem Statement

Using Data to understand the As-Is State

  • Data Gathering Techniques
  • Process Mapping
  • Graphical and Mathematical Methods of modelling
  • What we mean by value and non-value add activities

Tools to Analyse what’s going on

  • Investigating the Root Cause
  • The Power of Silent Brainstorming
  • Fishbone Diagrams
  • 5 Whys

Solution Development and Selection

  • Creative team-based tools
  • Identifying potential improvement levers
  • Prioritising the next steps
  • Developing a case for change

Tools to sustain the improvement

  • Visual Management
  • Performance Monitoring
  • Exploring the common pitfalls and mistakes of Structured Problem Solving