You want to explore optimal ways of delivering professional services to your clients
You want to reduce the time you spend on non-value add activities within the project
You want to explore how efficiency can be enhanced within a professional services environment, where process optimization can sometimes be perceived as a limiting factor in the pursuit of an optimal solution for each client
You are managing a project with tight resource constraints and need breakthrough ideas to help you to meet the needs of your customers whilst ensuring project viability
Who should attend?
Identify and validate who the customers and key stakeholders are within the project delivery process and what their project requirements are
Map the project delivery process, validating the essential inputs and outputs within the project
Recognise and reduce the waste within the process in order to meet the Cost, Quality and Delivery requirements for each project
Bring staff with you on the improvement journey and encourage their buy-in to ensure positive and sustainable change
Course Outline / Key Topics
Exploring the key Lean concepts of waste, variability and overburden
Understanding customer requirements and how these should be used to drive project activity
Using a SIPOC Map to define key outputs for each project and the metrics to drive project success
What we mean by value-add, non-value-add and essential non-value-add activities
Exploring the simple strategies for eliminating waste and improving flow within a project (this includes an analysis of the waste that exists within cross functional and interdepartmental activity)
How workplace organisation can be deployed within a professional services organisation to enhance process efficiency and reduce errors
How to host a quick action event to accelerate Continuous Improvement
The concepts behind workflow management and their application when managing work in progress
Tools to support Root Cause Analysis and how these link to achieving sustainable improvement
The leadership skills required to implement and lead lean transformation activity, including how to overcome resistance and drive organisational change
Understanding the intrinsic needs of your staff and how to gain their buy-in to continuous improvement
Concepts that will help you to deal with general resistance to change
